Stop playing like amateurs.
Start training like an All Star team.
The team scorecard for Kaiser Permanente Care at Home. Recognize the behaviors that drive a CMS 5-Star rating in Home Health and Hospice.
Our Grand Slam Framework
Four bases. One home plate. Every base brings us closer to All Star status and care that shines.
Encourage survey completion for better insights.
Respond promptly. Communicate arrival and delays.
Listen actively and communicate clearly.
Each base brings you closer to All-Star status.
The 5-Star Journey
Stars symbolize progress, not perfection. Behavior earns the star.
People perform at their best when they have clarity.
All-Star players know their position, their responsibility, and the entire game.
Know your position. Every All-Star knows where they play and how they fit on the field.
Know the standard. Understand the expectations and what a win looks like for your patients.
Know the handoff in. Understand the dependencies and what reaches you, and from whom.
Know the handoff out. Understand how your work sets up the next person and the patient outcome.
Clarity creates confidence. Confidence drives contribution. Contribution creates results.
A CMS 5-Star rating in Home Health and Hospice.
When we all perform like All Stars, we win.
Ready to recognize a teammate?
It takes 30 seconds. Award their next star today.
Award a StarRecognized so far: 205 team members